Questions, problems, or feedback — here's how to reach us and fix the common things.
Send us a note below, or email support@maxfeeder.com. We read everything and usually reply within a couple of days. You can also use Send feedback inside the apps.
It helps to include which app you're using (web, iPhone, or Android), and the feed URL if the problem is with a particular feed.
Open Edit feeds and check the URL. Some sites move or retire their feeds without redirecting. If the address is right and it still fails, the site may be blocking automated readers — tell us and we'll take a look.
Some publishers don't include images in their feed. MaxFeeder fills these in from the article page where it can, but a few sites publish no image at all.
Cross-device sync is part of Pro. Without it, your feeds live on each device separately — which is why a change on the web won't appear on your phone. Check your plan under the ••• menu.
Use OPML on the web app — import to bring a feed list in, export to take it out. OPML is the standard format every RSS reader understands, and your list is always yours to take with you.
If you subscribed on the website, manage or cancel it in the billing portal in your account, and email us for a refund of any unused time. If you bought a year in the iOS app, Apple handles that payment and any refund — request one at reportaproblem.apple.com. The one-year App Store purchase does not renew, so there is nothing to cancel.
In any MaxFeeder app, open the ••• menu and choose Delete account. On the web, it's at the bottom of the plan dialog. This permanently removes your account, feeds, saved items and reading history on every device, and cancels any active subscription. If you can't sign in, or want the full details of what is deleted and what is kept, see Delete your account.